Contacts
Partner Program
List of Trouble Tickets
List of AI Tickets
List of MACD Tickets
Contacts
Partner Program
List of Trouble Tickets
List of AI Tickets
List of MACD Tickets
Knowledge Base
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Knowledge Base
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9 Articles
AI Ticket
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AI – Record Change – All, eFax, Phone System, Remove Employee
AI – Phone VoIP- Voice Mail, Lost Passcode
AI – Record Change – All, eFax, Phone System, Remove/Add Same Employee
AI – Record Change – PBX, Employee, Remove
AI – Record Change – PBX, Extension, Change, Employee
1 Articles
MACD Tickets
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MACD – Technology Suite – Install
1 Articles
Partner Program
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Partner Program Resource
41 Articles
Procedures
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Resources – Undelete Files on DVR for Security Cameras
Resource – Nighthawk AC 1900 Router
Resource – SIM Card Format and Size Comparison
Procedures – D-Link Router Password for the Admin Account
Resource – Setting Up 8X8 App – Guide – Android
89 Articles
Resource
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Recourse – DNS List – OpenDNS – DNS Google
Resource – Yes Auto Attendant Recording Scripts
Resource – Reboot the Phones for Config Files
Resource – Granite Tech Dispatch Price List
Resource – SR-FAX Support
16 Articles
Support Desk Resources
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SDR – What is Single Sign On – SSO
E-Mail Template – Setting up a Phone and Computer Combo
E-Mail Template – Send an eFax from MS Outlook
E-Mail – Template – 8X8 Conference Bridge – Conference Call Invite
E-Mail – Template – AT&T Report for Yes:
25 Articles
Trouble Tickets
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TT – Phone Landline – Outage, 2 or More Phones
TT – Phone Cell – Damaged
TT – Phone Cell – Can’t Access Voice Mail – Lost Password
TT – Phone Landline – Voice Mail, Auto-Delete Not Working (Attachment, Delete Orig. VM)
TT – Phone Landline – URL Error
1 Articles
Writing Tickets
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Procedures – Create a New Ticket with Ticket Fields
