Fast Links – Trouble Tickets
CATV – Reception, Poor, All channels
Fax Analog – Can’t Receive
Fax Analog – Can’t Send
Fax Analog – Can’t Send/Receive
Internet – Outage 2 or more computers
Internet – Outage All Computers and Phones
Internet – Slow, 1 Computer
Internet – Slow, 2 or more computers
Internet – Slow, All Computers
Internet and Landline Phone Outage (Hard, All)
Internet and Landline Phone Outage (Intermittent, All)
Intrusion Alarm System – Equipment Damaged
Intrusion Alarm System – Lost Passcode
Intrusion Alarm System – Service Outage
Network Monitor – Reporting ISP Outage
Phone Cell – Can’t Access Voice Mail
Phone Cell – Can’t Hear/Can’t be Heard
Phone Cell – Can’t Make or Receive Calls
Phone Cell – Can’t Receive Calls
Phone Cell – Degradation
Phone Cell – Lost Charger
Phone Cell – Ringer Does Not Work
Phone Cell – Voice Mail, Lost Passcode
Phone Cell – Will Not Hold Charge
Phone Landline; Outbound calls, Fast Busy
Phone Landline – Auto-Attendant, Does Not Pick-Up
Phone Landline – Auto-Attendant, Prompt Sequence Incorrect
Phone Landline – Call Quality, Intermittent, 1 phone
Phone Landline – Call Quality, Intermittent, 2 or more phones
Phone Landline – Call Quality, Intermittent, All
Phone Landline – Call Routing, Inbound
Phone Landline – Call Routing, Transfer
Phone Landline – Caller ID Inbound Does Not Display
Phone Landline – Caller ID, Outbound Incorrect Info
Phone Landline – Extension Routing Configuration
Phone Landline – Forwarding to incorrect number
Phone Landline – Outage, 1 Phone
Phone Landline – Outage, 2 or more phones
Phone Landline – Outage, Service, All
Phone Landline – Ring Group Not Functioning
Phone Landline – Trouble Being Heard, 1 Phone
Phone Landline – Trouble Being Heard, All Phones
Phone Landline – Trouble Hearing, 1 Phone
Phone Landline – Trouble Hearing, 2 or more phones
Phone Landline – Trouble Hearing, All
Phone Landline – Trouble Hearing/Being Heard, 1 Phone
Phone Landline – Trouble Hearing/Being Heard, 2 or more phones
Phone Landline – Trouble Hearing/Being Heard, All
Phone Landline – Unable to Forward
Phone Landline – Voice Mail, Auto-Delete Not Working
Phone Landline – Voice Mail, Garbled Message
Phone Landline – Voice Mail, Lost Passcode
Phone Landline – Voice Mail, Mail Box Full
Phone Landline – Voice Mail, No Access
Phone Landline – Voice Mail, No WAV File
Phone Landline – Voice Mail, Not Picking Up
Phone Virtual Phone Number – Virtual Phone Number Management
Power – Electrical Utility Outage
Power – UPS Backup, Defective
Proactive Network Monitoring – Internet Outage
Security Camera – Camera Damaged
Security Camera – Outage
Software / Hardware Computer issue. Transfer to Machine Logic.
Equipment – Modem, Malfunctioning, Lost Sync, Sync no Surf.
Water Meter – Unable to Connect to Monitoring Service