Reported Problem – MECP is damaged.

Tier1 or Tier2 Support:

FAST Discovery:

1. What kind of damage is the client specifically speaking of.
2. Can you still get VM on MECP?
3. Can you make calls from the MECP?
4. Is the MECP holding a charge?

Fast Fix:

1. Reboot the phone.
2. Take the battery out of the phone for 5 minutes and then put the battery back in the phone and reboot the phone.
3. Visit Troubleshoot & Resolve Tool

If the MECP is not reparable:

1. Find the E-Mail for the Community Manager and the Regional Manager in Comm Data
2. Send out an email to the Community Manager and the Regional Manager requesting a  new MECP.

E-Mail Template:

Replace all the Red with appropriate information regarding specific Community.

Subject:

YES Communities – Name of Community and #; Cell phone request

Body of E-Mail:

Hi Name of RM,

I understand you need a new cell phone for Name of Community and # to be used by the Property Maintenance team.

Before we order a new cell phone we will need an “Approval” from you in order to proceed.

Can you please respond with your “Approval” to this email (support@ceg-solutions.com)?

If you have any further questions please feel free to call 800-908-2340 for further assistance.

Thank you!

Place your Signature Here

1. Open an AI Ticket and copy and paste the email in the first note of the ticket.
2. Once you receive an “Approval” email from the RM with their Outlook Signature on the email open a MACD Ticket and order a new phone from AT&T.