List of Trouble Tickets
Inquiry – Account Billing Error
Inquiry – Billing Account Charges and Services
Inquiry – Call Records, Inbound/Outbound
Inquiry – Equipment, Shipping Status
Inquiry – General Information
Inquiry – Network Configuration
Inquiry – Passcode, Intrusion Alarm
Inquiry – Passcode, Voice Mail
Inquiry – PBX Hours of Operation
Inquiry – Billing Account Charges and Software Licence.
Inquiry – Disconnection Pending Due to non-Payment, Received Notification
Inquiry – Removal, Unauthorized Equipment/LAN
Inquiry – Service Description
Record Change – All, eFax, Phone System, Add Employee
Record Change – All, eFax, Phone System, Remove Employee
Record Change – All, eFax, Phone System, Remove/Add Same Employee
Record Change – Cell, Forward
Record Change – eFax, Employee, Add
Record Change – eFax, Employee, Add/Remove
Record Change – eFax, Employee, Remove
Record Change – FreshDesk – Add new set of menu selections for TT, AI, or MACD.
Record Change – PBX, Employee, Add
Record Change – PBX, Employee, Add/Remove
Record Change – PBX, Employee, Remove
Record Change – PBX, Extension, Change, Employee
Record Change – PBX, Hours, After
Record Change – PBX, Hours, All
Record Change – PBX, Hours, Business
Record Change – PBX, Hours, Holiday
Record Change – PBX, Hours, Weekend
Record Change – PBX, Phone Landline, Time Zone Change
Record Change – PBX, Voice Mail Setting
Record Change – PBX, Ring Group.
Referral to Third Party, ADP Problem
Referral to Third Party, Computer Login
Referral to Third Party, Computer, Malware
Referral to Third Party, Scanner Problem
Referral to Third Party, Email Problem
Referral to Third Party, Printer Problem
Referral to Third Party, Slow Computer
Referral to Third Party, Slow Internet
Request – New Analog Circuit
Request – New CATV
Request – New Internet Service
Request – Upgrade Internet Service
Request – New Office (All Technology)
Request – New Phone Cell
Request – New Phone Landline, Emer Pool
Request – New Phone Landline, Office
Request – New Water Monitoring Service
Request – Upgrade, CATV
Request – Upgrade, Disconnect, Cell
Request – Upgrade, Phone Landline
Training – Mobile phone application
Training – Phone System
Training – Voice Mail Clear-out
AI Request – Add AI Ticket