Resource – Setting Up 8X8 App – Guide – Android

8×8 Virtual Office Mobile App lets a client take the most important functionality of 8×8’s Virtual Office on the road.

Clients can use an Android device to make and receive calls using your 8×8 Virtual Office extension, and calls from your mobile device will display their business Caller ID.

Virtual Office Mobile App User Guide Android PDF Download

Pre-requisites

To work with 8×8 Virtual Office Mobile, you need:

One of the following subscription plans
- Virtual Office Unlimited Extension
- Virtual Office Metered Extension
- Virtual Office Global Extension
- Virtual Office Pro App installed on smart phone

Features

Use *88 to switch from desk phone to smartphone or to soft-phone during a live call.
Make calls from a company directory or a personal contact list.
Never miss a call which can simultaneously ring on your mobile phone, PC and desk phone.
Make 3-way calls.
Put callers on Hold, Park, or Transfer them to other extensions.
One-button access to conference bridge, auto-attendant, and an audio quality testing service.
Set up call forwarding rules.
View voicemail’s in a list, review and delete messages in any order.
Check presence (busy, available, offline) and exchange instant messages with co-workers.
Make video calls to other 8×8 users.
Works over 4G, cellular calling plan or WiFi.
Works with Android 2.0 or later.

How to setup a client so they can utilize the 8X8 App on their smart phone.

Client must be given an 8×8 username for their extension. See video and instructions bellow.
From the clients device, search for 8×8 Virtual Office in Google Play.
Download the 8×8 Virtual Office Mobile app to device.
Client must use a 8×8 login and password to activate the app.

CEG Support Agent (CSA) must Set up the User Profile and / or assign a User Profile to an Extension in the Account Manager.

Steps to assigning a User Profile to an Extension in the Account Manager.

Steps to setting up a new User Profile in the Account Manager.

Further instructions Procedures – Configure User Profile on the PBX

After you have setup the User Profile in the Account Manager the client will receive an email with a link to setup a password for their account.
Sample of the email the client will receive.
The client will need to make a “strong” password. Suggest to the client to write down the password.
Have the client log onto the 8X8 App on their smart phone.

Pictures of the Virtual Office Mobile App used for CSA for reference:

Further Resources: