Resource – Call Forwarding – Polycom 550

To forward all incoming calls to another party:

1. From the idle display (when the phone is not in use), press the Forward soft key.

2. (Optional.) If multiple lines are configured on your phone, select the line to forward from the list using  and .
3. Using  and , select the forwarding type you want to change, and then press the Select soft key. The options are:
  • Always—To forward all incoming calls
  • NoAnswer—To forward unanswered incoming calls
  • Busy—To forward calls that arrive when you are already in a call
4. Depending on your selection:
  • If you selected Always, enter a phone number to forward all future incoming calls to.
  • If you selected NoAnswer, enter a number to forward all unanswered incoming calls to and how many rings to wait before forwarding
    (one ring is approximately six seconds). A value of 2 is recommended.
  • If you selected Busy, enter a number to forward all future incoming calls to when you are already in another call.
5. Select the Enable soft key to confirm call forwarding.
A moving arrow appears on the line label to confirm call forwarding is enabled.

To disable call forwarding:

1.From the idle display, press the Forward soft key.
2. .(Optional.) If multiple lines are configured on your phone, select the line to forward from the list using  and .
3. Using  and , select the forwarding type you want to change and then press the Select soft key.
4. Press the Disable soft key.
The idle display returns and the regular icon appears as the line indicator.

Dynamic Forwarding

To forward an incoming call to another party:

1. When the phone rings, press the Forward soft key.
2. Enter a number to forward the incoming call to.
3. Press the Enable soft key.
The incoming call is forwarded to the other party. If call forwarding is disabled, all future calls will not be forwarded and forwarding will remain disabled.
Further Resources:

http://help.fluentcloud.com/support/solutions/folders/234820