Resource – ADP Time Clocks

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Support for some of the YES Communities that have ADP Time Clocks is limited.

ADP Kiosks: Setup Static IP Configuration Steps

(Approximate network downtime: 20 -30 minutes)

 

  1. Contact the Community to schedule a date / time to configure their modem and DLINK router with the static IP information.

 

  1. Send Outlook invitation to community manager (use template and copy PN, CR, KM)

 

  1. Contact ISP and validate Static IP information is correct and ready to be loaded. (Recommend calling 30 – 45 min before contacting Community to ensure all is set up correctly)

 

  1. Contact Community and bridge in ISP. Remote into their network via “JOIN.ME”.
  • Once network access has been made, log into the DLINK Router and change network settings.
  • Configure modem for remote access; select “Enable Remote Management” and “Enable WAN Ping Response”.  Select “Remote Admin Port” change 8081 (DLINK will restart with each change)

 

  1. Request ISP technician activate static IP script on their modem.

 

  1. Confirm ISP has completed activating scrip on modem.

 

  1. Have Community Manager restart network equipment (DLINK Router and Modem) and confirm network connectivity (phones and internet)

 

  1. Forward required information to ADP (copy Megan).

 

  1. Request confirmation from ADP that kiosk is able to transmit data.

 

  1. Document ticket and close-out accordingly.

 

POTENTIAL PROBLEMS:

 

  1. Unable to logon to The Community DLINK Router (i.e. incorrect Admin password)

 

  • RESOLUTION: Send replacement DLINK Router that is pre-configured with static IP information.

 

  1. Configuring Static IP information causes their network to loss connectivity

 

  • RESOLUTION: Power cycle all network equipment and devices (i.e. phones and PCs).  Make sure the modem is re-connected first, then router and then restart phones and PC’s.  If this fails, contact the ISP for further assistance and troubleshooting.

 

 

STATIC IP INSTALLATION AND CONFIGURATION — CHALLENGES ENCOUNTERED:

  • Modem is NOT compatible with Static IP. Replacement modem needed from ISP
  • Community is unavailable to perform required configuration steps
  • Static IP script or Modem is configured incorrectly by the ISP (i.e. Bridge Mode = off)
  • Bad modem or network cables / connections
  • ISP provided incorrect Static IP information
  • Modem and Router IP conflict
  • Modem required network switch for additional network port (needed for Time Clocks only)
  • Router not accessible due to Admin password being changed
  • Complete network outage after running Static IP script on modem and configuring router

Contact Info for the ADP Time Clocks

TLM Implementation Specialist III – Comp. Services
ADP – Major Accounts Services
{ 866 } 940 – 2311 x 3806
Fax: { 915 } 541 – 3504

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