Reported Problem – The password to the Voice Mail on the ViOP Phone not known or is not working.

Tier1 or Tier2 Support:

FAST Discovery:

1. Get the Community Name and Number.
2. Ask what extension they use in that office.

Resolution Steps:

1. Log onto Virtual Office Account Mgr.
2. Click on Phone System on the toolbar.
   
3. In the Quick Find / Edit Extension type the extension number the client just gave you and click the Search button. 
4. Click on the Edit link when the search is completed.
   
5. The Voice Mail Password is by default the last 4 digits of the phone number for their direct line.
   
6. Copy the last 4 digits of the phone number for their direct line into the Voicemail Password under the Voicemail Settings Drop-down Bar.
7. Click on the Save button.
8. Remember to tell the client not only the password but tell them the direct number as well. Use the Resources bellow to further assist the client.

Further Resources:
Email – Template – Change Voicemail Greeting – Change VM Greeting – 550 Phone