Get passwords on 8X8 Phones to work on Admin interface.

NOTE: This should only be done by a Tier 3 CEG Agent or if given written directives from P. Nearing.

You can download a .CSV spreadsheet file from Account Manager to see the following information for any activated Polycom or Cisco device on your account:

• Device Model (column I)
• MAC ID (column J)
• MAC password (column U) – Required to access advanced settings and the device’s web interface.

It also provides extensive additional information about each extension, such as the full direct dial number (DID), caller ID, voicemail password, and various usage permissions and restrictions.

To download detailed extension information

See also Protected: Resource – Yes Communities Phone Passwords. 

1. Log in to Account Manager.
2. Click Phone System > View All Extensions.
3. From the row of options above the table, click Download Extensions (csv).
4. Choose to either Open or Save the .csv file. (Remember: You’ll need software capable of handling a .csv spreadsheet file.)

You will need to remotely connect to the network using join.me or walk the client through the settings to get to the Admin Interface.

Join.me – Remote Connection to a Computer

IMPORTANT NOTE: 

Please remember that the client should not, if possible, get the password to the Admin Interface for their phone.

Further Resources:

Resource – Yes Communities Phone Passwords

Resource – Join.me – Remote Connection to a Computer