Resource – Conference Calls and 3 Way Calling on the Polycom 550

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Setting Up Conference Calls

To set up a conference call:

1. Call the first party.
2. Press  or the Confrnc soft key to create a new call.

The active call is placed on hold.

3. Call the second party.
Note You can either dial the phone number directly or search for the number in the Contact Directory or Call Lists.
Note If configured for single key-press conferences, all conference participants hear the dial tone and ringback when the conference host places a call to a new party.

4. When the second party answers, press  or the Confrnc soft key again to join all parties in the conference.

5. Press  or the Confrnc soft key to add another party to the conference.
The first and second party are put on hold.
6. Call the third party.
7. After the third party answers, press  or the Confrnc soft key again to join all parties in the conference.

A conference similar to this one will now exist.

Note: If configured for single key-press conferences, you do not need to press the Confrnc soft key again.

Note: If configured for single key-press conferences, all conference participants hear the dial tone and ringback when the conference host places a call to a new party.

Note: If configured for single key-press conferences, you do not need to press the Confrnc key again.
8. Repeat steps 5 to 7 until you have added all intended parties.

Managing Conference Calls

To manage a conference call:

You are currently in a conference call.

1. Press the Manage soft key.

The Manage Conference page appears.

Press the More soft key to see the Remove, Info, and Back soft keys.
Press the Info soft key to view more information about the selected party.
Press the Back soft key to exit the conference management feature.
2. Do one of the following:
  • To add a new party, press the Add soft key.
    Call another party as you would using or  the Confrnc soft key (outside the conference management feature). The other parties are put on hold.
    After the new party answers, press again to join all parties in the conference.
  • To mute a party, select the party, then press the Far Mute soft key.

    The muted party can hear all parties, but no party can hear the muted party.

    If you press  instead of the Far Mute soft key, all other parties can hear each other, but they cannot hear you.
    Press the UnMute soft key to un-mute the party.Note The Add soft key appears only if you can add more parties to the conference call.
  • To place a party on hold, select the party, and then press the Hold soft key.
    The held party cannot hear any parties and no party can hear the held party.

    Press the Resume soft key to return the party to the conference.
    If the held party presses  on their phone, the party will remain on hold within the conference even if you press the Resume soft key.
  • To remove a party from the conference, press the Remove soft key.
    The party is removed from the conference. To return the party to the conference, press the Add soft key (refer to the first optional step above).

Adding Parties to Conference Calls

To add a party to a conference call using the Join soft key:

You are currently hosting a conference call between a number of parties.

To add a party to a conference call using the Join soft key:
1. From the Manage Conference page, press  or the Hold soft key.
The other parties in the conference call are placed on hold.
2. Press the New Call soft key.
3. Place a call to a new party.
4. After the new party answers, press the Join soft key.

All parties in the conference call can now hear each other.

Note: If configured for local conference hold, the other parties in the conference call can continue to speak with each other while you place the new call.

Joining Conferences

To join two conferences:

Previously you set up two separate conference calls between a number of parties. Only one conference can be active at a time.

From the idle display, press the Join soft key.
Both conferences are joined into a single five-way conference.

Splitting Conference Calls

To split a conference call:

From the Active Conference page, press the More soft key, and then the Split soft key to split the conference.
All calls are split into individual calls and put on hold.

Ending Conference Calls

To end a conference call:

From the Active Conference page, press the EndCall soft key or hang up.
The other parties will continue to be connected.
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