Good Morning/Afternoon John/Jane Doe,

We are calling to follow on your issue, “Explain what issue they were having”. We want to make sure everything is still working and functional at your location. Has everything been working ok since the issue has been resolved?

Overall, are you satisfied with my service? Is there anything you would like inform us on?

I will also be sending you a survey in regards to this issue. It should take no more than 10 minutes to complete. It would be appreciated if the survey is completed as this will help us improve on our overall service.

Thank you and have a great day John/Jane Doe.