Activate a Polycom Phone

Just getting started with your new VoIP phone? Activation is a snap! Follow the instructions or watch the video below.

You’ll need:

• The phone(s) you’ll be activating.
• The email with your activation code(s).

If you have not received an extension welcome email or do not have these credentials, call 8X8 to have them created or assigned, or to have the email re-sent.

To activate your phone

Note: The phone model shown in the video below is a Polycom SoundPoint IP 335. However, the same steps apply to all non-wireless 8×8 desk phones.

1. Connect the phone to your Ethernet connection using the provided Ethernet cable. (If your network does not feature power over Ethernet, be sure to also connect and plug in the power adaptor.)
2. Your phone will automatically power up and display Activate on the screen.
3. Pick up the handset (or turn on the speakerphone).
4. Following the voice prompts, enter the phone activation code provided in the 8×8 email that includes your Virtual Office extension username and password. (If you no longer have this email or cannot find it, you can ask 8X8 to resend it.)