This is the E-Mail Template used to request a Scheduled Granite Tech.
In the Subject Field of the E-Mail enter the following information:
Client Address / Community Name and Number, Address of the Community; followed by the purpose of the visit.
Example: 4610 Allison Road, Houston, TX 77048 0525 Allison Acres; Install a new drop and router.
Granite Manager Contact
Kaitlyn T. Horgan
Project Manager
Network Integration Group
Granite Telecommunications
100 Newport Avenue Ext.
Quincy, MA 02171
Direct: 617-804-4555
Team: 877-238-9594
Fax: 866-820-0210
khorgan@granitenet.com
Use this E-Mail Address to Send Requests.
Use E-Mail Template Bellow:
Hello
We need a tech to visit (Address____________________________)
Please schedule at normal pricing.
This is the Scope of Work Bellow:
Copy and Paste SOW Here:
Click Here
Make a SOW by Clicking on the link above.
After you have made your SOW “Copy All” and Paste it in your Granite Tech Schedule Request email.
Copy and Paste this basic Granite Tech Responsibilities below:
Granite Tech Responsibilities must be completed:
We explain the sign out procedures to the tech on first contact.
Before pictures must be received. support@ceg-solutions.com
A non-signed JOB SIGN OUT / CUSTOMER VERIFICATION sheet must be scanned and emailed before release of the tech from site.
We will then call the Client and free them to sign the JOB SIGN OUT / CUSTOMER VERIFICATION.
The following must be checked before a sign out of the JOB SIGN OUT / CUSTOMER VERIFICATION is filled out by tech for signature.
Services tested and working per SOW
Before pictures must be received
After pictures must be received
Invoice is then checked against the JOB SIGN OUT / CUSTOMER VERIFICATION to insure our client is properly billed and Granite’s reputation is not damaged by a single tech.