Granite Tech Invite to Community

In the Subject field enter the following:
Client Name / Community, Client Reference # or Branch # / Community-Branch Name; followed by the purpose of the visit.

Example: YES Communities-0525 Allison Acres; Install Internet Circuit

In the Location field enter the following: 
The service address where the install is taking place.

Example: 4610 Allison Road, Houston, TX 77048

Use Template Bellow:

Hello _________,

A Granite technician has been scheduled to arrive at your location on ______________.

It is important that you or a responsible staff member contact CEG’s Help Desk at 800-908-2340 upon technician’s arrival and before beginning work and prior to departure so that we can guide efforts and restore service as quickly as possible. In some cases, a technician sign-off is required. If this is the case, please contact CEG before signing the document.

In addition, please document the time the technician arrived and the time the technician completed his/her work. Please send this information to support@ceg-solutions.com

If you have any questions, please call our Help Desk at 800-908-2340.

Sincerely,

CEG Support Team