What is Auto Attendant and how can I configure it for a new client?

The Auto Attendant is 8×8’s service that acts as an automated receptionist. Callers will hear phone menu options and recordings based on the rules you set—for example, after-business-hours greetings. You can create multiple Auto Attendant profiles, each with its own set of rules.

Auto Attendant can be configured in Account Manager. Only users with administrator privileges can edit Auto Attendant settings.

Before configuring an Auto Attendant, it is important to plan what you want your callers to experience when they call your company, and how you want the Auto Attendant to handle your caller. This will help you better define schedules and rules during the setup process. Use the printable  Auto Attendant Worksheet  to help you outline your Auto Attendant.

We recommend that you set up individual extensions, ring groups, and call queues before setting up your Auto Attendant.

Resources:

Resource – Writing your Auto Attendant script(s)