Set up Voicemail on the 550 Polycom VoIP Phone for a Client

System administrators can configure voicemail settings for any extension in Account Manager. Individual extension users can change their voicemail settings in Virtual Office Desktop or Virtual Office Online.
Changes can be made to voicemail settings on the phone through the voicemail options audio menu only after the initial voicemail password has been set up in Account Manager, Virtual Office Desktop, or Virtual Office Online.
Please note that there is no “default” voicemail password. If you have forgotten your password, you can reconfigure it in Virtual Office Desktop or Virtual Office Online, or contact your system administrator.

To change voicemail settings in Account Manager

1. Log in to Account Manager.
2. Select Phone System > View All Extensions
3. Find the extension whose voicemail options you wish to edit and click Edit Extension.
4.   On the Voicemail Settings line, click the  +  button. Here, you can edit:
   • Voicemail Password – Numbers only, 4-15 digits. Your password cannot be repeating (0000) or sequential (1234), and cannot be the same as the extension number.
   • Voicemail Notification Via Email – Choices include:
     • Disabled
     • Attachment Only (sends email with audio file attached)
     • Notification Only (sends an email alert that you have received a new voicemail)
     • Link & Attachment (sends an email with both an audio file attached and a link to your visual voicemail landing page online)
     • Link Only (sends an email with a link to your visual voicemail landing page online)
     • Attachment, Delete Orig. VM (sends an email with an audio attachment and automatically deletes the voicemail from your voicemail inbox)*
       *Note: Customer assumes risk that a voicemail can be lost if their email is mishandled for any reason.
   • Voicemail-to-Email Address – Enter the email address to which you would like notifications sent when your extension receives a voicemail.
5. At the bottom of the screen, click Save Changes.

To change voicemail settings in Virtual Office Desktop or Online

1. Log in to either Virtual Office Desktop or Online.
2. Click Virtual Office > Settings > My Services > Voicemail Settings.
3. From here, you can:
   • Enter the email address to which you would like alerts sent when your extension receives a voicemail.
   • Disable/Enable email notification options.
   • Select a Time Zone.
   • Display current password.
   • Enter a new password – Numbers only, 4-15 digits. Your password cannot be repeating (0000) or sequential (1234) numbers, and cannot be the same as the extension number.
4. Click Save at the bottom of the screen.

To change voicemail settings or greetings from your phone or mobile app

Note: Voicemail cannot be configured in the settings of 8×8’s Virtual Office Mobile App. You may use the app to call in to your voicemail from your extension, then change your settings using the audio menu as described below.

1. Access the voicemail system:
   • From your own extension
     Dial 555 and enter your voicemail password.
   • From another extension in your system
     Dial 500, enter your extension number, then enter your voicemail password.
   • From an outside line*
     Dial your 10-digit phone number. At your voicemail greeting, press the # key and enter your password.
     Note: In your call forwarding rules, make sure “no answer”  calls are set to go to voicemail.
2. Once inside, press the * key to enter the Main Menu.
3. From the Main Menu:
   • Press 1 to listen to your messages.
   • Press 2 to change your greeting.
   • Press 3 to change user preference options. Options include: change voicemail password; call waiting preferences; busy handling; ring no answer handling; Internet outage routing; and email notification preferences.
   • Press 4 to establish or change call forwarding rules. Options include: listen to, set, change, or cancel call forwarding rules.
   • Press 5 to set a specific greeting for business hours, after business hours, lunch time, meeting, weekend, and vacation.
   • Press 6 to enable or disable “announcement only” mode (e.g., your vacation greeting).
   • Press 9 to exit voicemail.