A help desk is a vital resource for any client regarding the day to day operations.

The help desk is designed to provide clients with an immediate point of contact when they experience problems with a multitude of services we offer at CEG.

Utilizing a multi-tiered support model, the CEG help desks employ knowledgeable personnel to assist with a multitude of services and the support they require.

Multi-tiered support varies widely among our IT professionals. Some points to remember.

• You are hired to be a professional at all times.
• You will be polite and respectful of the client at all times.
• You must work as a team member.
• You must focus on the task at hand and not move beyond it until all requirements are made.
• Your communication skills must meet the highest demands for clients and fellow workers.
• You must respect the time of our clients.
• Your notes must be complete and understandable to your fellow workers.

CEG help desk has knowledgeable employees trained in the appropriate technologies in order to deliver an immediate response to our client’s needs.

CEG support covers many devices, services, and needs, but one rule applies to them all.
Exceed The Clients Expectations Every Time.