YES National Account Rep and Account info – Yes Communities a/c 901086809
NAM for YES Account 901086809 – Angelo Goodwin
Title – Comcast Business I Account Manager- National Accounts
Office: 215.286.6149
Mobile: 267.858.5862
Comcast National Support: 866.511.6489
Comcast Headquarters Info
Call this number only when all other attempts fail. 1-215-286-1700.
The corporate office for Comcast headquarters is located in Philadelphia, Pennsylvania. The corporate office is where many of the key executives in the company report to work, but there are Comcast offices for residential and business support located throughout the United States [+].
- Address: The physical and mailing address for Comcast headquarters are the same.Comcast Headquarters Comcast Center 1701 JFK Blvd. Philadelphia, PA 19103
- Phone Number: The contact phone number for Comcast headquarters is 1-215-286-1700.
Name – Lisa Reichelt
Title – National Account Program Lead
Office 925 273 9199
Mobile 415 271 2691
Email: lisa_reichelt@cable.comcast.com
Name – Jamie Barbosa
Title – Sr. Director, Account Management & National Sales Support Comcast Business
Address – 1701 JFK Blvd, Phila PA 19103
Office: 215-286-4563
Cell: 610-405-4135
Email: Jamie_barbosa@cable.comcast.com
Customer Service & Technical Support: 1-866-511-6489
Escalation Process Flow |
Escalation Process Flow |
Escalation |
Support |
Role |
Contact # |
| 1st Level Contact
24-48 HR response |
CNOS Distro Box |
Comcast National Order Status | Comcast National Order Support Team | Comcast_National_Order_Status@cable.comcast.com |
| 2nd Level Contact
No response in 48hrs |
Kristin Faranca |
National Accounts OP’s |
Account Operations POC |
215-286-3230 kristin_faranca@cable.comcast.com |
| 3rd Level Contact
No Response in 24hrs from 2nd level |
Fred Santana |
National Accounts OP’s – Backup |
Account Operations POC Back-up |
215-286-5702 alfredo_santana@cable.comcast.com |
| 4th Level Contact
No Response in 24hrs from 3rd level |
Rich Roberts |
Executive Director | Escalation | 215-286-5577 |
| 5th Level Contact
Extreme Escalation No Response in 24hrs from 4th level |
Mike Nocitra | Vice President | Extreme Escalation |
215-286-8310 |
| Post-Install Severe Escalation Process
|
||||
| Escalation Process Flow | Escalation | Support | Role | Contact # |
| 1st Level Contact
Severe Escalation 2 HR Response |
Fulton Technical Team |
Tech Support |
First POC – Site Issues After Install |
1-866-511-6489 |
| 2nd Level Contact
No Response from Fulton in 2 Hours |
Kristin Faranca |
National Accounts OP’s |
Account Operations POC |
215-286-3230 kristin_faranca@cable.comcast.com |
| 3rd Level Contact
No Response from 2nd Level in 1 Hour |
Fred Santana |
National Accounts OP’s – Backup |
Account Operations POC Back-up |
215-286-5702 alfredo_santana@cable.comcast.com |
| 4th Level Contact
No Response from 3rd Level in 1 Hour |
Rich Roberts |
Executive Director | Leadership Escalation | 215-286-5577 |