Call Forwarding offers control over:

• Forward to Auto Attendant: calls are answered by the Auto Attendant. Callers can select from available options, such as: Press 1 to leave a message, press 0 to reach an operator, etc.
• Forward to Voicemail: callers are forwarded to a destination voicemail box, where they will hear a greeting and/or be able to leave a message.
• Forward to One Number Access (ONA): calls can be forwarded to up to four destinations sequentially or simultaneously. If a call is not answered at any of the target destinations, it will then be forwarded to voicemail.
• Forward to External Number or Internal Extension: when you select this feature, a field appears in the Phone Number column where you can enter the number you would like the calls forwarded to.
  

To Manage Call Forwarding:

1. Click Expand to display the Call Forwarding pane.
2. Select the desired options for these call forwarding types:
   

   Forward Type	Note
   Always Forward	If you select the Always Forward check box, all other forwarding options will be disabled. To re-enable them, clear the Always Forward check box.
   Busy Forward
   No Answer Forward	You can also select a delay time, in seconds, for this feature. The default time is 15 seconds.
   Internet Outage Forward

3. If you select Forward to One Number Access:
   

   Option	Note
   Select whether ring distribution isSequential or Simultaneous.
   Select whether call screening isDisabled or Enabled.	Enabling this feature requires callers to record their name so you can screen their calls before answering.
   Enter the first destination number your calls will be forwarded to.	The number could be a phone number, extension number, Ring Group number, call queue number, etc.
   Select the Voicemail Password Required check box if you want to ensure that only you can answer forwarded calls at a target destination.	Selecting this option means you must enter your voicemail password before you can answer the call.
   Enter the number of seconds the phone will ring before forwarding to the next destination or to voicemail.	The default time is 20 seconds.

4. Click Add to enter more phone numbers.
5. Click Save Changes at the bottom of the screen.