Manage Call Forwarding: User Setup
Users can set up their own call forwarding rules by logging into their Virtual Office Online accounts. When you edit an extension that already has call forwarding rules, you have the option to click Revert to Basic Call Forwarding or Manage Call Forwarding.
- Revert to Basic Call Forwarding
Deletes the user’s rules and allows you to set up basic call forwarding by following the steps in the Manage Call Forwarding section.
- Manage Call Forwarding
Allows you to log in as the user and manage rules using the advanced options in Virtual Office Online. See the Virtual Office Online User Guide for more details on this feature.
View Extension Membership
Refer to this display-only pane to view details about:
- The extension’s services such as Call Queue, Ring Group, and Shared Lines.
- Service group extension or phone number.
Choose Communication Preferences
This pane controls all 8×8 communication preferences for each individual extension user. User can opt in or out of receiving updates, surveys, and promotional material from 8×8.
- Click Expand
to open the Communication Preferences pane.
- Select or deselect options to determine whether the extension user receives the following communications from 8×8 services:
- 8×8 newsletters
- Product and promotion emails
- 8×8 satisfaction surveys and product trials
- Monthly bill notifications (administrator-only option)
- Click Save Changes at the bottom of the screen.
