Results 

CEG consistently recovers sizeable overcharges resulting from historical billing errors, substantially reduces ongoing telecommunication expenses, and supports the development and implementation of continuous quality improvement processes.  As a result, client organizations are in a stronger position to effectively manage, control and forecast the needs and costs associated with their telecommunication infrastructure.

CEG’s auditing function is grounded in a rigorous and proven process that consistently results in the recovery of 98% of overcharged amounts identified during the audit process.  CEG audits the billing records of all major telecommunication providers in the United States and recovers overcharges associated with data, voice and wireless services.  CEG has successfully obtained credits from providers dating as far back as six years, with an average recovery range of 6-29% of an organization's overall annual telecom spend.   

In addition to the recovery of overcharges resulting from past billing errors, CEG achieves reductions in overall annual telecom spend ranging from 3-15% through the systematic application of a comprehensive suite of strategies.

Other benefits of CEG's strategic, phased approach to telecom asset management include, but are not limited to, the following: 

• A perpetually accurate inventory of all telecommunication assets, which serves as a planning tool and resource for bill verification;

• Automated monthly billing verification to ensure accuracy prior to payment;
• The development of a chargeback process for enhanced monitoring and accountability across departments;
• Consolidation of telecom financial data to facilitate proactive forecasting and insightful planning; and,
• Contract management systems to ensure contract compliance.